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Residential Management Group Ltd
North West London, South East, NW9 5EN, GB
Closing date
17 May 2022

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Concierge - Full Time Permanent Monday - Sunday shifts from 7am to 7pm Rota basis of 4 days on/ 4 days off Salary: £22,179 per annum Location: Colindale, North West London RMG are an industry leader within the Property Management sector and we are now looking for a customer service focused Concierge to join our team at one of our flagship developments in North West London. The Role of the Concierge: Providing a quality service to the residents with requests dealt with in an efficient, professional and timely manner.
• Meeting and Greeting all residents, guests and clients.
• Signing in and out all contractors and issuing permits to work.
• Reporting any security, incidents, complaints or health and safety issues
• Issuing of keys to the correct personnel/residents ensuring that all relevant procedures are followed
• Giving a clear handover at the end of your shift including any incidents that occurred Skills of the Concierge: Confident communicator Excellent Customer Service skills IT skills Self-motivated Able to work to KPIs, SOPs and deadlines Ability to communicate effectively with residents, visitors and contractors Ability to deal sympathetically and firmly with complaints or problems and report or resolve them Benefits of the Concierge Role: Development and progression opportunities 25 days holiday Bank holidays Birthday Pension Scheme Onsite parking Company funded qualifications Discount Portal Life Assurance
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