Head of Store Operations (relocation to Lisbon, Portugal)

Bolt Technology
London, WC2N, GB
Closing date
2 Jun 2022

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Retail & Wholesale
Job Type
Full Time
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We are looking for a Head of Store Operations to join Bolt Market Central team on our journey to build our grocery vertical and dark stores all over our markets throughout Europe and Africa; and work both with local and HQ teams to achieve our ambitious delivery goals. The Groceries Central team consists of individuals from all over the world who are closely working together on building the foundations for us to scale our operation globally. The Head of Operations will be one of the key employees at our HQ team and you will be responsible for designing our store operations global strategy . In this role you'll own and improve Bolt Market stores operational performance and quality metrics . You will be the first point of contact for any matter related to dark store operations and quality and you will be in charge of implementation of all processes and developments happening in the dark stores, which will require your ability to constantly analyse key metrics and come up with solutions on dark stores overall performance improvement. To succeed in this role a person must be smart, work hard, and be focused on execution and achieving business results in a simple yet smart way. Store Operations Strategy. Design and review the correct dark store working operations strategy considering both store and picker operations performance, space planning and other key relevant topics. You will collaborate with local teams to build, analyze, and document all key operational processes driving day to day in-store operations as well as improving operational performance and quality metrics. Design & document all processes via standardized SOP documents, ensure collaboration of the countries & share best practices. Work and closely collaborate with our Product team to ensure we develop the best-in-class tools and systems that will contribute towards a more efficient store operation. Stakeholders management. Align and closely collaborate with other HQ teams (Product, Operations, Legal, Finance, Procurement, Global Workplaces, etc). Plan, hire, and manage smart, engaged & hardworking global and local operations teams. Train Store Operations team globally on best practices and ensure that global standards are met. Bachelor/Master's degree in Business Administration or related field. 6 years of previous relevant experience in operations, business development with at least 3 of them managing fast-paced teams. Experience in recruiting, coaching and building big teams. Experience in FMCG or Warehouse operations is a strong plus. You are an analytical thinker who loves to solve problems (advanced Excel skills are a must). Be an owner and proactively find solutions to business problems. You are organised . You deliver stuff on time & handle stress well. You are social . You can easily network with people of all backgrounds. Excellent communication & written skills in English. LI-Hybrid
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