Deputy Director, Intermediaries Hub

Employer
United Kingdom Government
Location
Cardiff, CF10, GB
Closing date
2 Jun 2022

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Contents Location About the job Benefits Things you need to know Apply and further information Location Birmingham, Bristol, Cardiff, Leeds, Liverpool, London, Manchester, Newcastle-upon-Tyne, Nottingham About the job Summary The new Intermediaries directorate will enable HMRC to shape and drive the delivery of HMRC's intermediaries' strategy. This will include the standards expected to ensure high levels of trust in intermediaries and the tax ecosystem, and for particular intermediaries the design of the services HMRC provide to ensure intermediaries can effectively interact with HMRC and enhance customer experience. The scale of the challenge, given the diversity of intermediaries and the complexity of the tax system, exposes the need for system transformation. That will take time and will benefit from carefully staged reform under the right governance. This role brings those elements together, supporting both the Directorate and wider HMRC efforts in transforming HRMC's approach to intermediaries. The overarching purpose of this new Deputy Director post will be to act as a central enabler and coordinator for HMRC's engagement with intermediary sectors and drive delivery of the intermediaries' strategy through appropriate plans and good governance, supported by a strong evidence base. This is a challenging and high-profile role which will be pivotal in transforming HMRC's approach to intermediation in the tax system. Through strengthening partnership with intermediary groups and co-ordinating activity within HMRC and other parts of government it will help ensure that we create the right environment and structures to prioritise changes that protect customers and improve the efficiency of the tax system. Job description Millions of taxpayers already rely on intermediaries to perform key functions in the tax system and new ways of working and digital advances are likely to increase their importance. HMRC's Tax Administration Strategy (TAS) acknowledges the growing role of intermediaries in the tax system, our customers desire to trust and rely on them, and the consequent need for action to assure and raise the standards of intermediaries. Doing so offers significant opportunities to improve the collection of tax and combat the risks to customers posed by bad actors and poor behaviours. All parts of HMRC need to back the ambition and support delivery and this role will play a key role in ensuring that the Department pivots to accelerate ExCom's commitment to transforming HRMC's approach to intermediaries. The post holder is accountable for the direction and activities of the team and for the reporting of progress, risks and issues to the programme governance and other routine meetings. The post holder is accountable to Director and Director General on programme governance, insight gathering and external engagement. They will do this by:
• Driving delivery of HMRC's commitment to pivot efforts to enhance the effectiveness of intermediation using both the directorate's own resources and through co-ordination across relevant business areas within HMRC and across Government, through a Programme Management Office (PMO).
• Acting as the central, senior point of contact for external industry engagement, translating, communicating and engaging with Industry.
• Enhancing HMRC's stakeholder engagement with intermediary groups, challenging both internal and external partners to be creative and collaborative in identifying priorities, and ensuring that HMRC is coordinated across its business groups with regard to intermediary engagement.
• Looking across our work on intermediaries and ensuring we are taking the opportunities for our work to build trust in HMRC and in the tax system.
• Proactively providing research and insight capability across the work of the Directorate to identify opportunities and support policy development.
• Supporting the evolution of a new directorate within TS&TD. Attracting and recruiting top talent, to supplement existing teams and building a virtual team with clarity and purpose at pace. Post holder can expect a team size of approximately 30 FTE. Responsibilities A key part of this role will be to quickly complete the formation of the new 'Hub' team, retain and attract talent where necessary and inspire a collaborative, 'can do', problem solving approach. There is real scope for postholders to shape both their own role and that of the wider team. They will also work closely with other parts of the Directorate, other government departments and a diverse range of external partners. There will be line management of a small team across multiple locations and virtually, exact grades and structure are still to be determined and there is scope for the DD to play a key role but there is an existing G6 led engagement team which consists of around 20 FTE. As a Deputy Director, there will also be a requirement to work with other Senior Leadership Team colleagues to look out for and after the welfare of team members. The postholder will be accountable for:
• Leading a programme management office for implementing the intermediaries' strategy and being responsible for the development and smooth running of appropriate governance and programme arrangements, including project delivery plans, risk management and assessment against success criteria.
• Driving forward cross HMRC efforts to engage with stakeholder groups, identify priorities, resolve differences and solve problems in developing policy options.
• Acting as the central, senior point of contact for external industry engagement, translating, communicating and engaging with industry on the aggregated impact of new policy requirements that impact upon them.
• Working closely with other parts of the Directorate, other government departments and a diverse range of external partners.
• Working in partnership with HMT and other government departments to promote HMRC interests and ensure coherence with wider government plans. The successful candidate will demonstrate the following essential criteria:
• A visible, persuasive and delivery-focused leader and strong collaborator capable of working across organisational boundaries and externally to build consensus and drive forward a multifaceted programme of work at pace.
• A track record of solving complex strategic challenges, turning strategic solutions into practical deliverables and operating models.
• Experience of gathering and using evidence and insight from a wide range of sources to support policy decision-making.
• Excellent leadership skills, with the ability to confidently lead and inspire teams across multiple locations. You will be able to set direction, vision and goals while also nurturing and building capability within and across teams.
• A strong influencer, with excellent communication skills. You will be able to work collaboratively with senior internal and external stakeholders, providing high quality briefing (written and oral) on a range of sensitive and complex subjects Desirable Criteria:
• While formal PPM qualifications are not required, a familiarity with programme management tools and governance is desirable.
• An understanding or knowledge of HMRC and the tax system. Benefits Whatever your role, we take your career and development seriously, and want to enable you to build a successful career with the department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you'll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you'll be entitled to a large range of benefits. This includes:
• 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years' service. This is in addition to your public holidays.
• This will be complemented by one further day paid privilege entitlement to mark the Queen's Birthday.
• Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
• A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension. Your contribution comes out of your salary before any tax is taken and will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. See overleaf for further information.
• Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
• Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
• The use of onsite facilities (where applicable).
• Occupational sick pay. Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details To apply for this post, you will need to complete an online application by submitting the following:
• A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
• A Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the criteria in the person specification. Failure to submit a CV and a Statement of Suitability will mean we only have limited information on which to assess your application against the person specification. Please ensure both documents contain your full name. Should you encounter any issues with your application or do not receive an acknowledgement of your application within 48 hours, please contact claudia.mullinshmrc.gov.uk Guaranteed Interview Scheme Candidates applying under the Disability Confidence Scheme are guaranteed an interview if they meet the minimum criteria outlined in the person specification. This scheme works in conjunction with the Great Place to Work for Veterans, for former members of the armed services, and the Redeployment Interview Scheme for existing Civil Servants at risk of redundancy. Each scheme works in the same way. Shortlist An application pre-sift will be conducted by the SCS Recruitment Team followed by an in-depth review by the Vacancy Holder and Panel. The panel will assess and select applicants who demonstrate the best fit with the role by considering the evidence provided against the criteria set out in the Person Specification. Failure to address any or all of these may affect your application. A decision is expected to be made during the week commencing Monday 30th May 2022 and all shortlisted candidates will be advised of the outcome shortly afterwards. All shortlisted candidates may be offered an opportunity to have an informal conversation with a member of the panel. This is not an assessment phase but is an opportunity for each candidate to gain greater insight into the context of the role. This is optional, but highly recommended. As part of the recruitment process, we may share your data and assessment results internally with our SCS Talent team. This will provide insight into how to support your development and wider talent management, should you be successful in your application. If you do not want your data to be shared please email claudia.mullinshmrc.gov.uk Interview You will be asked to attend an interview for a more in depth discussion of your previous experience and professional competence. We will also ask you to prepare a 5 minute verbal presentation. Details will be issued in advance of your interview. Interviews are expected to take place in w/c 6 th June 2022 and will be conducted in HMRC's London office There may be the opportunity for candidates to be interviewed via video if preferred. Full instructions and interview arrangements will be issued prior to interview. Regardless of the outcome, we will notify all candidates as soon as possible once all interviews have concluded. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Claudia Mullins Email : claudia.mullinshmrc.gov.uk Recruitment team : Email : scsrecruitment.grscabinetoffice.gov.uk Further information If you feel that your application has not been treated in accordance with the recruitment principles and wish to make a complaint, please contact: claudia.mullinshmrc.gov.uk If you are not satisfied after departmental investigation, you can contact the Civil Service Commission on infocsc.gov.uk or in writing to: Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ Details Reference number 204993 Salary 71,000 National - 71,000 & London - 74,500. Please note: standard pay rules apply for existing civil servants. GBP Grade SCS Pay Band 1 Contract type Permanent Business area HMRC - CS&TD - Strategic Policy into Delivery Type of role Operational Delivery Project Delivery Senior leadership Strategy Working pattern Flexible working, Full-time, Job share Number of posts 1
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