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Client Service Representative, Senior Associate

Employer
State Street Corporation
Location
London, GB
Closing date
15 May 2022

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Purpose of Role: The Senior Associate, Client Service Representative's role is to act as a single point of contact for the Investment Manager Client and help resolve recon breaks with BOTH Middle and Back Office. Specific Duties:
• The Senior Associate, Client Service Representative is responsible for the resolution of recon breaks and reports to the Client Group Manager
• It is essential that the Representative develop and maintain a clear understanding of their tasks and of the client requirements
• Establish a good relationship with the Client
• Proactive approach and the ability to work independently
• Regular and accurate reporting and escalation to the Client Group Manager as needed
• Timely investigation and resolution of all day-to-day inquiries to and from Investment Manager
• Day to day duties would include but not limited to the following: - Work to collaborate and resolve recon breaks with Middle and Back Office - Identify break trends and work to mitigate or eliminate re-occurring items - Own resolution of breaks
• Completion of special projects or tasks delegated by the individual's manager
• Logging inquiries from Investment Managers on the inquiry tracking system. Qualifications:
• Bachelor's Degree or equivalent
• 1 year of IMS client service or 2 years of related financial service experience
• Very good understanding of financial market activities and transactions
• Very strong problem solving, customer service, communication, and organizational skills
• Ability to work independently and influence desired end results
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