Branch Assistant

  • Job Reference: 1384469122-2
  • Date Posted: 10 July 2024
  • Recruiter: Devondale Electrical Distributors Ltd
  • Location: Newton Abbot, Devon
  • Salary: On Application
  • Sector: Customer Service, Other, Seasonal Work
  • Job Type: Permanent

Job Description

We are looking for a Branch Assistant in our Newton Abbot branch.

This position would be ideal for anyone who is currently or has recently worked in a similar sales environment ideally. In-house training for all computer and technical aspects of this role will be provided. You'll need to be able to deliver excellent customer service.

Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty.

Consistently generate profitable sales for the branch, via the telephone and at the trade counter by effectively using a range of techniques and resources

Manage customer queries in relation to invoices, orders or stock.

Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts.

Be flexible to carry out various tasks and activities to support the effective running of the branch including being in the stores, telesales and trade counter sales.

Utilising IT systems including Microsoft Office to support the customer experience.

Supporting in other areas of the branch as required.

The Requirements

  • Experience of working within a trade counter.
  • To be customer centric with a customer service/retail/store background.
  • To demonstrate proactive sales via phone and face-to-face.
  • To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail.
  • A flexible approach and an ability to work under pressure.
  • An ability to recognise sales opportunities.
  • An ability to embrace change and new technologies.

The Hours

Week 1: Monday to Friday 07:30-17:00

Week 2: Monday to Friday 07:30-17:00 & Saturday 08:00-12:00

The Rewards

Joining us means joining the leading and largest Independent Builders' Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you're encouraged to be and do your best.

You'll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.