Customer Service Administrator

Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking a Customer Service Administrator for their team on an initial 6-month fixed term contract (FTC).

As Customer Service Administrator you will be responsible for:

• Reviewing new business applications for quality and regulatory Anti-Money Laundering and Counter Terrorism Financing control purposes
• Ensuring that new business applications have been accepted and processed in line with the internal guidelines & procedures
• Contacting Financial Advisers and Customers to request outstanding information
• Client set up and ongoing servicing on the Customer Relations Management system and the Platform, including web support

The ideal candidate for the Customer Service Administrator role will have:

• A minimum of 2 years' financial services experience ideally in new business
• Ability to effectively manage customer and staff relationships whilst managing expectations and delivering against deadlines
• Good communication skills both oral and written
• Have good organisational skills
• Ability to deliver accuracy and quality performance
• Strong attention to detail