Opportunity: Account Manager / IT Project Manager / Area Manager Salary: £45k - £ 50k pa + car Location: Manchester HQ - mobile/field-based UK travel
We are currently looking for an Account Manager with a remarkable eye for detail and excellent relationship management skills, for an exciting role focused on providing IT service review for multiple sites.
The HQ is based in Manchester, but you'll be embarking on lots of UK travel so this would suit a non-technical candidate wanting to be out of the office, overseeing operations and reporting back to stakeholders.
Role Profile/Responsibilities:
- Regular on-site visits across the UK Mainland, guaranteeing adherence to service level agreements and meeting customer expectations and KPIs.
- Serve as the primary point of contact for all IT-related concerns, ensuring swift and effective resolution of issues.
- Conducting comprehensive service reviews for key stakeholders, supported by detailed IT service performance reports for respective franchises.
- Continuous monitoring and optimisation of IT expenditure within the organisation, identifying avenues for cost reduction and enhanced service delivery.
- Establishment and maintenance of relationships with original equipment manufacturers, fostering regular interaction and channelling upcoming projects to the broader IT department.
- Overseeing Continuous Service Improvement initiatives for sites and operations, enhancing efficiency and service quality.
- Maintaining a high level of customer satisfaction throughout all IT operations.
- Participation in divisional franchise meetings to advocate for IT operations, integrating seamlessly within relevant franchises and brand entities.
- Demonstrated track record in account management, handling multiple accounts or extensive portfolios and meeting customer needs.
- A proven capability to establish and nurture relationships across various levels.
If you are interested in the above role, please click Apply Now and send a CV for quick review.
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